Sport & Nutritional Supplements
HELP: Registration & Login

HELP: Registration & Login

HELP; Registration & Login




HELP: Registration & Login

HELP: Registration & Login (Download as a PDF)

Registration & Login SHOULD be a very simple process – but hackers constantly attack web services if they don't have high level security to prevent this.

• We experienced this in 2018 – an annoyingly clever hacker breached a firewall and “used/abused” the server – sending out LOTS of SPAM.
◇ Fortunately NO user data was leaked.
• We have implemented a lockdown system to prevent future hacks, and also to protect our customer details.
◇ Unfortunately, this means that the registration/login has one or two minor complications.


You can browse the website articles and products anonmously, but to place online orders you need to

register   and/or   login


Click the register/login link – circled in red in the screenshot below
Start Page

You will be taken to a screen that looks like this… —>
Login Page


If you're a newbie,

you will fill in the

Register

details as follows:
Register


  1. The system will send you an e-mail
    • usually takes <1m
    • anti-spam mechanisms sometimes flag the e-mail – so please check your spam/junk folders if it's taking too long

  2. … which has a subject of “Your Pace & Power account has been created”
    Registration e-mail
  3. … which contains your password
    Registration e-mail (opened)
  4. … you can then

    Login

    using that password
    Login (New account)

If you're already a registered user

you will fill in the

Login

details as follows:

Register


If you've lost your password

  1. Click the “Lost your password” link
    Lost password?
  2. Fill in the required items
    Reset Password
  3. Click “RESET PASSWORD”
    The system will send you an e-mail containing instructions
    • usually takes <1m
    • sometimes, anti-spam mechanisms might flag the e-mail – so please check your spam/junk folders if you think it's taking too long


Once you've logged in…

  1. you will be taken to your account profile/dashboard…
    Logged In (Profile page)

  2. where you can change your password
    Change your password & display details

    1. you need the previous password (probably the one from the registration e-mail)
    2. NO! you can't use weak passwords – they compromise the entire system for EVERYONE – please use something “safe”
    3. [optional] change your display details
  3.  
  4. You can also adjust your address data…
    Change Addresses (BEFORE)
    PLEASE make sure that the Shipping Address (in particular) is correct
    – couriers charge different rates for street/P.O.Box addresses, so if you use the wrong PostCode, you are likely to be charged incorrect rates. If you're not sure, please confirm your postal code here…or here

    Once correct, they are shown like this…
    Addresses (Corrected)


  5. and you can check your previous orders (if you have any)
    Orders


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